Data Security Policy

Effective Date: 04/07/2025
Last Updated: 05/25/2025

1. Scope

1.1 This Data Security Policy describes how AG2AI, Inc. ("we," "our," or "us") protects and secures data in connection with our AI agent services (the "Service").

1.2 This policy applies to all customer data, user information, and AI interaction data processed through our Service.

1.3 This policy may be updated from time to time. Terms effective at the time of service agreement will apply throughout the service duration.

2. Organizational Security Controls

2.1 Employee Access and Training

Access Controls:

Employees only access customer data on a strict need-to-know basis for:
- Technical support and troubleshooting
- System maintenance and backups
- Service improvements (with anonymized data only)
- Actions specifically authorized by customers

Employee Obligations:

All employees sign confidentiality agreements prohibiting disclosure of customer data
Mandatory reporting of any security incidents to management
Regular security awareness training upon hiring and ongoing

Background Checks:

Background verification for employees with access to customer data
Additional screening for employees with administrative access

2.2 Access Management

Role-based access controls limiting data access to authorized personnel only
Regular review and audit of employee access permissions
Immediate access revocation upon employee departure
Multi-factor authentication required for all administrative access

3. Technical Security Measures

3.1 Data Encryption

Data in Transit:

All communications encrypted using TLS 1.2 or higher
End-to-end encryption for sensitive data transmissions
Secure API connections with authenticated endpoints

Data at Rest:

Database encryption using AES-256 encryption standard
Encrypted backups and data storage
Secure key management and rotation procedures

3.2 Infrastructure Security

Network Security:

Industry-standard firewalls at network, host, and application levels
Database infrastructure segregated from application servers and internet
Network intrusion detection and prevention systems
Regular security monitoring and threat detection

Application Security:

Secure authentication and session management
Passwords never transmitted or stored in plain text
Secure HTTPS-only access to all services
Regular security updates and patch management

3.3 AI-Specific Security

Third-Party AI Services:

Secure API connections to AI providers (OpenAI, Anthropic, etc.)
Data processing agreements with all AI service providers
Monitoring of data flows to third-party AI services
Compliance with AI provider security requirements

Data Processing:

Anonymization of customer data used for AI model improvements
Secure handling of AI training data
Isolation of customer AI interactions
Audit trails for all AI data processing activities

4. Cloud Infrastructure Security

4.1 Infrastructure Provider Requirements

We utilize enterprise-grade cloud infrastructure providers (AWS, Google Cloud, Azure) that provide:

Physical Security:

24/7 monitored data center facilities
Biometric access controls and security personnel
Environmental controls (power, cooling, fire suppression)
Redundant power and network connections

Operational Security:

Automated failover and disaster recovery
Regular maintenance and monitoring
Compliance with industry security standards (SOC 2, ISO 27001)
Geographic data residency options

4.2 Virtual Infrastructure

Virtual machine isolation using hypervisor technology
No direct access to physical hardware or raw disk devices
Automated security updates and configuration management
Resource isolation between different customer environments

5. Data Backup and Disaster Recovery

5.1 Backup Procedures

Automated daily backups of all customer data
Encrypted backup storage in geographically distributed locations
Regular backup integrity testing and restoration procedures
Retention periods aligned with customer requirements and legal obligations

5.2 Disaster Recovery

Documented disaster recovery plan with defined Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO)
Regular disaster recovery testing and plan updates
Redundant infrastructure across multiple availability zones
Emergency response procedures and communication plans

6. Incident Response and Monitoring

6.1 Security Monitoring

Continuous monitoring of systems for security threats
Automated alerting for suspicious activities
Log collection and analysis for security events
Regular security assessments and vulnerability scanning

6.2 Incident Response

Documented incident response procedures
Immediate containment and investigation of security incidents
Prompt customer notification of incidents affecting their data
Post-incident analysis and remediation measures

7. Compliance and Auditing

7.1 Security Standards

We maintain compliance with relevant security standards including:

SOC 2 Type II (planned/in progress)
ISO 27001 security management practices
GDPR and other applicable privacy regulations
Industry-specific security requirements as applicable

7.2 Auditing

Regular internal security audits and assessments
Third-party security reviews and penetration testing
Continuous monitoring of security controls effectiveness
Documentation of all security procedures and incidents

8. Third-Party Security

8.1 Vendor Management

Security assessments of all third-party service providers
Data processing agreements with security requirements
Regular review of vendor security practices
Incident notification requirements for vendors

8.2 AI Service Providers

Due diligence on AI service provider security practices
Contractual security requirements and data handling terms
Monitoring of AI provider security incidents and updates
Regular review of AI provider compliance and certifications

9. Customer Responsibilities and Exclusions

9.1 Customer Responsibilities

Customers are responsible for:

Secure configuration of their account settings
Strong password policies and access management
Proper use of the Service in accordance with our terms
Reporting suspected security incidents promptly

9.2 Exclusions

This policy does not cover:

Data processed outside our Service platform
Third-party services integrated by customers
Customer's own network security or endpoint devices
Data shared through unofficial channels or methods

9.3 Limitations

No unauthorized penetration testing without written approval
Security measures are designed for reasonable protection but cannot guarantee absolute security
Customer data processed through integrations subject to third-party security policies