Privacy Policy
Introduction
AG2AI, Inc. ("we," "our," or "us") provides AI agent services through https://ag2.ai/ (the "Service"). This Privacy Policy explains how we handle your information when you use our Service.
By using our Service, you agree to this policy.
what information we collect
Account Information: Your name, email address, company name, and billing details.
AI Interaction Data: The prompts, queries, and content you send to our AI agents, plus the responses we generate for you.
Usage Information: How you use our Service, including features accessed, time spent, and technical data like your IP address and browser type.
Support Communications: Messages and feedback you send us.
how we use your information
Provide our AI agent services to you
Improve our AI models and Service performance
Process payments and manage your account
Provide customer support
Send important Service updates (you can opt out of marketing emails)
Comply with legal requirements and protect against fraud
ai data processing
Important: We use third-party AI services (like OpenAI, Anthropic, etc.) to power our agents. When you interact with our AI agents:
Your inputs are processed by these third-party AI providers
These providers have their own privacy policies
We may use anonymized interaction data to improve our AI models
Personal identifiers are removed before using data for training
who we share information with
We only share your information with:
AI Service Providers: OpenAI, Anthropic, and other AI companies that power our agents
Essential Service Providers:
Cloud hosting (AWS, Google Cloud, etc.)
Payment processing (Stripe, PayPal)
Customer support tools
Analytics services
Legal Requirements: When required by law or to protect our rights and users' safety
Business Transfers: If we're acquired or merge with another company
We never sell your personal information to third parties.
data security
We protect your information using industry-standard security measures including encryption, access controls, and regular security reviews. However, no system is 100% secure, and we cannot guarantee absolute security.
data retention
Account data: Kept while your account is active, plus a reasonable period after closure
AI interaction data: Typically 12-24 months, or longer if anonymized for AI training
Support communications: Kept for customer service purposes
Legal compliance: Some data may be kept longer as required by law
Your rights
You can:
Access and update your account information
Request a copy of your data
Delete your account and data
Opt out of marketing communications
Contact us with privacy questions or requests
For EU residents: You have additional rights under GDPR, including the right to object to processing and data portability.
For California residents: You have rights under CCPA to know about, delete, and opt out of the sale of your personal information (note: we don't sell personal information).
international data transfers
Your information may be processed in countries outside your residence, including the United States. We ensure appropriate protections are in place for international transfers.
Children's Privacy
Our Service is not intended for children under 13. We do not knowingly collect information from children under 13.
Changes to This Policy
We may update this policy occasionally. We'll notify you of material changes by email or through our Service.
Contact Us
Questions about this Privacy Policy? Contact us at:
Email: info@ag2.ai
Address: 240 2nd Ave S #300, Seattle, WA 98104
You can also contact us to exercise your privacy rights or request deletion of your data.
