Terms of Service
By using AG2AI, Inc.'s services, you agree to these terms. Please read them carefully.
Our AI Agent Services
We provide comprehensive AI agent solutions including managed services, self-service platforms, and open-source software. Our AI agents are powered by advanced language models from providers like OpenAI and Anthropic.
Our service offerings include:
Open-Source Software: Free, community-driven AI agent frameworks available at https://github.com/ag2ai
Managed AI Agent Services: Custom AI agent development, deployment, and management by our team
AI Agent Platform: Self-service platform for you to build, customize, and deploy your own AI agents
Hybrid Solutions: Combination of managed services and platform access based on your needs
Enterprise Solutions: Direct API access, custom integrations, and advanced customization options
Integration Services: Connection with your existing systems and workflows
Ongoing Support: Monitoring, optimization, and technical assistance across all commercial service tiers
Open-Source Software and Community
Open-Source Offerings
We maintain open-source AI agent software that is freely available to the community:
Repository: Our open-source code is available at https://github.com/ag2ai
License: Open-source software is licensed under Apache License 2.0
Community Support: Community-driven support through GitHub issues and discussions
Governance and Ethics
Our governance policies, including ethics statements and community guidelines, are available at: https://github.com/ag2ai/governance
These policies govern:
Open-source project governance and decision-making
Community contribution guidelines and code of conduct
Ethical AI development and deployment principles
Data handling and privacy practices for open-source projects
Relationship Between Open-Source and Commercial Services
Open-source software use is governed by the Apache License 2.0, not these Terms of Service
These Terms of Service apply only to our commercial platform, managed services, and paid offerings
You may use our open-source software independently of our commercial services
Commercial services may include enhanced features, support, and integrations not available in open-source versions
Account Terms and Access
Account Registration
To use our services, you must:
Provide accurate and complete registration information
Be at least 18 years old or have legal authority to enter into contracts
Represent a legitimate business or organization
Maintain current and valid payment information
Account Security and Responsibility
You are responsible for:
Maintaining the confidentiality of your account credentials
All activities that occur under your account
Immediately notifying us of any unauthorized access or security breaches
Ensuring all users from your organization comply with these terms
Keeping your account information up to date
Authorization
If you're using our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these terms.
Acceptable Use Policy
Permitted Uses
You may use our services for:
Using our open-source software according to its applicable open-source license
Building, deploying, and managing AI agents (on our platform or through our managed services)
Legitimate business operations and automation
Customer service and support functions
Data processing and analysis tasks
Content generation for business purposes
Integration with your approved business systems
API access and custom development (where included in your service plan)
Contributing to our open-source projects and community
Any other lawful business purposes within your service scope
Prohibited Uses
You may not use our services to:
Generate illegal, harmful, offensive, or inappropriate content
Violate any applicable laws or regulations
Infringe on intellectual property rights of third parties
Engage in fraudulent, deceptive, or misleading activities
Harass, threaten, or harm individuals or groups
Attempt to reverse engineer, hack, or compromise our systems (beyond authorized API access)
Share access credentials with unauthorized parties
Use the service beyond your agreed scope and usage limits
Resell or redistribute our services without authorization
Process personal data without proper legal basis and consent
Use our platform to create competing AI agent services (except where explicitly permitted)
AI-Specific Restrictions
When using our AI agents, you must not:
Submit requests designed to generate harmful, biased, or discriminatory content
Attempt to manipulate AI agents to bypass safety measures
Use AI agents to impersonate real individuals without disclosure
Submit confidential information of third parties without authorization
Use outputs to make decisions that could significantly impact individuals without human review
Your Data and Our AI Agents
Your Data Ownership
You retain ownership of all data, information, and content you provide to us ("Customer Data"). This includes:
Input data you provide for AI agent processing
Business information and requirements you share
Configuration preferences and settings
Any proprietary information related to your business
Our Rights to Use Your Data
You grant us a limited, non-exclusive license to use your Customer Data solely to:
Provide AI agent services to you
Train and improve our AI agents for your specific use case
Troubleshoot and provide technical support
Comply with legal obligations and enforce these terms
Generate anonymized insights to improve our overall service quality
Data Processing and Third-Party AI Services
Our AI agents utilize third-party AI services (such as OpenAI, Anthropic, and others). By using our services:
Your data may be processed by these third-party AI providers
We maintain data processing agreements with these providers
You agree to comply with applicable third-party terms where relevant
We implement reasonable measures to protect your data during processing
Data Security and Protection
We implement industry-standard security measures including:
Encryption of data in transit and at rest
Access controls limiting data access to authorized personnel only
Regular security audits and monitoring
Incident response procedures for security breaches
Compliance with applicable data protection regulations
Data Retention and Deletion
We retain your data as long as necessary to provide services and fulfill legal obligations
You may request data deletion upon service termination (subject to legal retention requirements)
We may retain anonymized, aggregated data for service improvement purposes
Specific retention periods are detailed in our Privacy Policy
Service Terms and Availability
Service Levels and Performance
We strive to provide reliable AI agent services with high availability, but we cannot guarantee:
100% uptime or uninterrupted service
Specific response times for all AI agent tasks
Availability during scheduled maintenance periods
Performance during third-party service outages beyond our control
Service Updates and Modifications
We may:
Update AI agent capabilities and features
Modify service offerings with reasonable notice
Implement security updates and improvements
Change third-party integrations as needed
Discontinue services with 60 days' written notice
Customer Support
We provide customer support including:
Technical assistance with AI agent functionality
Help with service configuration and optimization
Response to service-related inquiries
Training and onboarding assistance
Support response times based on your service level agreement
Fees, Payment, and Subscription Terms
Service Fees
You agree to pay all fees associated with your commercial service plan as specified in your service agreement or as posted on our website. Fees may vary based on:
Open-Source Software: Completely free with no fees (governed by open-source license)
Platform Access: Monthly or annual subscription for self-service platform use
Managed Services: Project-based or retainer fees for our managed AI agent services
Usage-Based Pricing: Costs for AI model usage, API calls, and agent interactions
Enterprise Features: Additional fees for advanced customization, direct API access, or premium support
Setup and Integration: One-time fees for onboarding and custom integrations
Payment Terms and Billing
Fees are typically charged in advance for subscription services
Usage-based fees may be charged monthly in arrears
Payment is due within 30 days of invoice date unless otherwise specified
Late payments may incur additional charges as permitted by law
You're responsible for all applicable taxes related to your use of our services
Fee Changes and Refunds
We may change our fees with 60 days' written notice
Fee changes apply to renewal periods, not current service terms
Fees are generally non-refundable except as required by law or in cases of significant service failures
Refund requests will be considered on a case-by-case basis
Intellectual Property Rights
Our Intellectual Property
We retain all rights, title, and interest in:
Our AI agent technology and systems
Proprietary algorithms and methodologies
Service documentation and materials
Trademarks, copyrights, and other intellectual property
Improvements and enhancements we develop
AI-Generated Outputs
Content and responses generated by our AI agents ("AI Outputs") are provided to you for use according to your service agreement. However:
AI Outputs may not be unique and could be similar to outputs for other clients
We make no guarantees about the accuracy, completeness, or appropriateness of AI Outputs
You are responsible for reviewing and validating AI Outputs before use in critical applications
Commercial use of AI Outputs should be consistent with applicable third-party AI provider terms
Customer Feedback and Suggestions
If you provide feedback, suggestions, or ideas about our services, we may use them to improve our offerings without compensation to you, unless otherwise agreed in writing.
Service Limitations and Disclaimers
AI Technology Limitations
You acknowledge and understand that AI technology:
May produce inaccurate, incomplete, or biased results
Requires human oversight and cannot replace professional judgment
Cannot guarantee specific outcomes or results
May have difficulty with complex reasoning or nuanced tasks
Can reflect biases present in training data
Should not be solely relied upon for critical business decisions
Service Disclaimers
Our services are provided "as is" and "as available" without warranties of any kind. We specifically disclaim:
Warranties of merchantability and fitness for a particular purpose
Guarantees of uninterrupted, error-free, or secure service
Responsibility for the accuracy or reliability of AI-generated content
Warranties regarding third-party integrations or services
Limitation of Liability
To the maximum extent permitted by law:
Our total liability is limited to the amount you paid us in the 12 months preceding the claim
We are not liable for indirect, consequential, special, or punitive damages
We are not liable for lost profits, data loss, or business interruption
These limitations apply regardless of the theory of liability
Termination and Account Closure
Termination by You
You may terminate your service agreement:
By providing written notice according to your service agreement terms
Immediately if we materially breach these terms and fail to cure within 30 days
Your obligations for fees incurred prior to termination remain in effect
Termination by Us
We may suspend or terminate your access if:
You breach these terms or your service agreement
Your account becomes significantly overdue on payments
We reasonably believe your use poses security or legal risks
We decide to discontinue services (with appropriate notice)
Required by law or legal process
Effect of Termination
Upon termination:
Your access to AI agent services ends immediately
You remain responsible for all unpaid fees and charges
We may delete your data according to our retention policies
You must cease using any AI Outputs in accordance with applicable terms
Provisions regarding liability, confidentiality, and disputes survive termination
Privacy and Confidentiality
Privacy Policy
Our Privacy Policy, incorporated by reference into these terms, explains how we collect, use, store, and protect your personal information and data.
Confidentiality Obligations
Both parties agree to:
Keep confidential information secure and confidential
Use confidential information only for the purposes of providing/receiving services
Not disclose confidential information to third parties without consent
Return or destroy confidential information upon termination
Dispute Resolution and Legal Terms
Governing Law and Jurisdiction
These terms are governed by the laws of [Your State/Country]. Any legal disputes will be resolved exclusively in the courts of [Your Jurisdiction].
Dispute Resolution Process
Before initiating legal proceedings, you agree to:
First attempt to resolve disputes through direct communication
Engage in good faith negotiations for at least 30 days
Consider mediation if direct negotiations fail
General Legal Provisions
If any provision is found unenforceable, the remainder of these terms remain effective
These terms constitute the entire agreement between us regarding the services
We may assign these terms in connection with a business transfer
You may not assign these terms without our written consent
No waiver of any provision requires written agreement
Updates and Communication
Terms Updates
We may update these terms by:
Posting revised terms on our website
Sending email notification of material changes
Providing notice through our service dashboard
Your continued use after changes constitutes acceptance
Official Communication
For official notices and legal communications:
General Support: info@ag2.ai
Mailing Address: 240 2nd Ave S #300, Seattle, WA 98104
